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KMID : 1039220210310010031
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Journal of Korean Society of Occupational and Environmental Hygiene
2021 Volume.31 No. 1 p.31 ~ p.37
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Assessment of Workplace Violence among Taxi Drivers
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Lee Mi-Ho
Lee Sa-Woo
Phee Young-Gyu
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Abstract
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Objectives: The purpose of this study was to evaluate the level of workplace violence experienced by taxi drivers and identify the affected factors.
Methods: Two hundred twelve taxi drivers were investigated for general characteristics and workplace violence was evaluated using K_WVSⓡ13. The data was collected from July to October 2020 through questionnaires. It was analyzed using t-test and ANOVA with SPSS WIN23.0.
Results: Most of the taxi drivers were elderly and suffered from long hours of labor and low wages. After evaluating four sub-factors of workplace violence, ‘psychological and sexual violence from customers’, ‘psychological and sexual violence from customers, supervisors, and coworkers’ and ‘physical assault from customers/supervisors/coworkers’ were judged as risks. For 'psychological and sexual violence from customers, supervisors, and coworkers', the mean score by age was significantly higher for workers in their 70s or older and those with 30 years of experience compared to other age groups. In the case of 'psychological and sexual violence from customers', sales taxis were significantly higher than private taxis.
Conclusions: It is necessary to develop a workplace violence prevention program suitable for the characteristics of taxi drivers in order to manage their physical and mental health. When establishing such a program, business type, age, and experience must be considered.
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KEYWORD
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taxi driver, violence, workplace
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